Nobody likes conflict - huge success for online course

Eisenstadt, 5 March 2024 – Human beings are social beings. We encounter conflicts in both our personal and professional lives. We should therefore be trained to deal with conflicts, one would think. Nevertheless, a large number of people would like tips and more expertise in dealing with difficult situations. This is demonstrated by the great success of an online course developed by four students at University of Applied Sciences Burgenland in collaboration with the Centre for Social Competence at the University of Graz. The iMooX course “Conflict diagnosis. Recognising, interpreting and addressing conflicts” has already attracted 900 participants and was awarded a recognition award at the University of Graz.

Conflict management skills can be learnt

The ability to diagnose and manage conflicts is an asset for anyone who wants to succeed in their personal and professional life. It takes a lot of practice to improve. The online course is aimed at people who want to take a closer look at conflicts in everyday life, explore the causes of conflicts, learn about suitable conflict resolution tools and are interested in familiarising themselves with and applying the concept of non-violent communication. The four students Viktoria Bauer, Daniela Gribitsch, Andrea Hafner and Helena Nekola also benefited from dealing with this topic.

Support for schools as trouble hotspots

The four students in the part-time Master’s degree programme all work in the education sector. Two of the four are teachers and two work in university management. The course was designed and implemented by them as part of a project. Their client was the Centre for Social Competence at the University of Graz. “With this task, we were not only able to implement teaching content from our degree programme, but also to continue our training in the field of conflict management,” says Daniela Gribitsch, the project manager.

Her colleague Andrea Hafner, teacher in a lower secondary school, adds: “My take on the topic of conflict diagnosis comes from the daily reality of the school environment, where I am regularly confronted with conflicts both between colleagues and with pupils. My motivation to deal intensively with this topic is to develop an effective and constructive approach to coping with conflicts. In school, interpersonal relationships play a crucial role for the learning environment, and conflicts can have a negative impact on the school climate and educational atmosphere.”

The four students succeeded in combining the theoretical principles with practical exercises and examples in an appealing manner. The high level of interest and the success prove them right.

Facts about the degree programme

Master’s Degree Programme in E-Learning and Knowledge Management; Master’s degree programme: 4 semesters; qualification in e-learning, knowledge management and the design of digital media; academic degree: Master of Arts in Business (MA); organisational form: part-time (usually every two weeks on Friday from 14:00 to 21:00 and Saturday from 8:30 to 17:15), 50% distance learning; number of study places: 35; study location: 7000 Eisenstadt, Campus 1; language of tuition: German (individual courses may be held in English); tuition fees: none

Admissions deadline: 31 May 2024. For further information visit www.fh-burgenland.at or call the Infoline on 05 7705 3500.

Further information:
Mag^.a Christiane Staab
Marketing & Communication
Fachhochschule Burgenland GmbH
Tel: +43 (0)5 7705 3537
E-Mail: christiane.staab@hochschule-burgenland.at