We bring Information&Service together.
As a service institution of the University of Applied Sciences Burgenland, the Information Services Department has the following tasks, among others:
- Provision of information and communication services,
- Support in the use of information and communication services,
- maintenance of computer workstations and
- Management of IT-supported business processes
for teaching, research and administration for the UAS Burgenland and its subsidiaries.
For further information, please refer to our Intranet = CampusInformationsSystem CIS https://cis.fh-burgenland.at/.
Support requests to helpline[at]hochschule-burgenland.at
When selecting a password, make sure that it:
- is at least 8 characters long (the longer the better),
- contains letters(NO umlauts, NO ß) and numbers
- contains at least one capital letter
- does not contain your first name or your last name.
Tip: Passwords can easily be formed using the first letters of a logical sentence.
Example: Ieatlargepizzasevery3rdday. Password: Igj3TgPe
Avoid passwords that contain the following:
- Words in any language
- Sequences of letters or numbers, such as: "abcdefg" or "2345678",
- sequences of keyboard layout, such as: "qwertz123"
- Note: Special characters may be interpreted differently by browsers (e.g. ISO-8859-1 vs. UTF-8), there should be no problems with }{@?>=</.-,+*)('&%$#"!</li>
Make sure that you
- do not pass it on
- do not write it down (e.g.: Post-It on screen)
- do not use "Remember my Password" functions (e.g.: in web browsers) to cache your password on other people's PCs,
- change it immediately if you suspect that it is known to third parties.
If you do not have one of the above-mentioned connections on your notebook, please bring a suitable adapter (e.g. USB-C to HDMI) yourself.
We ask for your understanding that we cannot offer all adapters available on the market.
Apart from the three connection options mentioned above, the Information Services Department does not provide any additional adapters for hire.
The University of Applied Sciences Burgenland offers internet access via the following WLANs:
- fhCampus
- Secure network access at all UAS Burgenland locations
- Authentication via UAS account (access data: UAS e-mail address + password)
- eduroam
- Secured internet access at all participating institutions
- Authentication must be activated in the CIS profile (access data: UAS mail address + separate eduroam password)
- openCampus
- Unsecured internet access for all guests of the University of Applied Sciences Burgenland who do not have a university or eduroam account.
- Authentication via PIN after providing a personal email address or phone number.
For use, you need a device that has a WLAN interface (WPA2/AES, 802.1X and at least 802.11n capable), as well as valid access data. Make sure that WLAN is activated on your device (e.g. button or switch or software function) and that you are within range of one of our WLAN access points.
Instructions for the different operating systems can be found below.
Setting up eduroam differs only in the network identifier (SSID) and the separate eduroam password. Further information can be found in the WLAN FAQs in the Campus Information System.
If you need to enter a domain when setting up the connection, please use fh-burgenland.at.
If you have any questions, please do not hesitate to contact the staff of the Information Services Department at helpline[at]hochschule-burgenland.at.
The Hochschule für Angewandte Wissenschaften Burgenland GmbH (hereinafter referred to as "University") provides guests without a university IT account with a free public WiFi access under the network name "openCampus". Use of this service is subject to the following terms and conditions.
1. Authorized User Groups
The use of the public WLAN network “openCampus” is exclusively permitted for guests of the University of Applied Sciences Burgenland who are present on campus for official, academic, or study-related purposes and do not possess regular university IT accounts. Use by unauthorized individuals, particularly external third parties without any affiliation to the university, is strictly prohibited. The university reserves the right to technically prevent unauthorized access and to initiate legal action if necessary.
2. Availability and Use
The University offers access to digital services as a voluntary service. There is no entitlement to uninterrupted service or a specific connection quality. Actual performance may be influenced by various factors, including:
- the distance to the access point,
- the number of users simultaneously connected within the same network area,
- structural and infrastructural conditions,
- technical characteristics of the device used,
- external environmental influences (e.g. electromagnetic interference or overlapping networks), and
- other situational or technical circumstances.
Use of the service is at your own risk. The University accepts no liability for any damage to devices or loss of data.
3. Responsible Use
Users agree to use the services provided solely in accordance with applicable laws and the University's internal guidelines. In particular, it is prohibited to:
- bypass security mechanisms or attempt unauthorized access to systems or data,
- distribute malware or conduct technical attacks (e.g. port scanning, DDoS),
- reproduce or distribute copyrighted material without permission,
- access or distribute illegal, discriminatory, or harmful content.
4. Data Protection and Security
The University collects and processes personal data exclusively in accordance with applicable data protection laws. The data processing activities related to the use of the public Wi-Fi can be found in the privacy policy on our website.
Data transmission over open networks involves security risks. The University assumes no liability for unauthorized access by third parties.
5. Usage Restrictions and Filtering
To ensure lawful operation, the University reserves the right to restrict access to certain content via technical filters (e.g. blocklists). There is no entitlement to unrestricted access.
In the event of violations of these terms, access may be blocked without prior notice. The University reserves the right to take legal action or claim damages.
6. Changes to the Terms of Use
The University reserves the right to modify these terms at any time. The current version is published on the University's website. It is the responsibility of the user to stay informed about any changes.
7. Legal Validity and Jurisdiction
Austrian law applies. Unless otherwise legally mandated, the competent court at the University’s registered office in Eisenstadt shall have exclusive jurisdiction for any disputes arising from these terms.
If any provision of these terms of use is found to be invalid, the remaining provisions shall remain unaffected.
Click on the WLAN symbol in the menu bar at the top right. Provided you are within range of one of our WLAN access points, you will now see the available wireless networks in the area. Please select fhCampus.
What to do if you have forgotten your password?
In order to prevent password resets by unauthorised persons or to make the new password available exclusively to the authorised person, it is mandatory to establish the identity for data protection and IT security requirements. University of Applied Sciences Burgenland GmbH currently offers the following options for this purpose:
Variant1:
Students & Lecturers: You have an account data sheet.
You can have the password reset by telephone or by e-mail to the initial password according to the account data sheet.
NOTE Students:
From WS2015/16 onwards, first-semester students will receive the account data sheet together with their study documents.
NOTE Students & lecturers:
If you have lost your account data sheet or need one for the first time, you can have it issued on presentation of a photo ID at the Service Centre on the ground floor and at the IT Helpdesk on the 1st floor (Eisenstadt campus) or at the IT Office on the 1st floor (Pinkafeld campus).
ATTENTION: Data sheets issued before WS2015/2016 are invalid.
Option 2:
You can come to the IT Helpdesk 1st floor (Eisenstadt) or to the IT Office 1st floor (Pinkafeld) with a photo ID.
Option 3:
Send a digitally signed document containing your personal identification number, your contact data including telephone number and a short description of your request (using a citizen card or mobile phone signature, for more information please see http://www.buergerkarte.at/) to helpline[at]hochschule-burgenland.at.
NOTE:
Unfortunately, identity verification by telephone, fax or e-mail or copies of photo IDs sent to us cannot be accepted.
How can I change my password from outside UAS-Burgenland?
Option 1 - Your password has already expired:
In case your password has expired, please open My Account (microsoft.com). Enter your login data. The login will work even if your password has already expired. Please select the entry "Change password" and enter your new password.
Please note the password guidelines
Variant 2 - You would like to change your password in the meantime:
If you wish, you can change your password yourself at any time via My Account (microsoft.com). The procedure for this is the same as in variant 1.
Please note the password guidelines
If you have any questions, please do not hesitate to contact the staff of the Internal Organisation & Information Services Department at:
helpline[at]hochschule-burgenland.at
will be happy to help you.
I completed my studies a long time ago and still need data (eportfolio etc.)?
For legal and organisational reasons, study-related data is no longer accessible after you have completed your studies or has been deleted. You can export data for private purposes during your studies. If necessary, contact your degree programme directly.
I have questions about postal delivery from the UAS Burgenland
Please contact the Marketing Department marketing[at]hochschule-burgenland.at directly.
